State Post Bureau: Adhere to the core mechanism of "staggered delivery and balanced promotion" to create an overall and orderly "double 11"
CCTV News:According to the WeChat official account news of the State Post Bureau, on October 24th, the State Post Bureau held a video conference on the mobilization and deployment of service guarantee in the peak season of express delivery in 2023, emphasizing that the whole system and industry should continue to play the role of the core mechanism of "staggered peak delivery and balanced promotion", adhere to the coordination between urban and rural areas and the nationwide linkage, and pay equal attention to safe operation and quality guarantee, terminal stability and safeguarding rights and interests, and strive to create a smooth peak season, a safe peak season and a warm-hearted peak season.
The meeting stressed that the whole system and industry should coordinate development and safety, urban and rural service needs, domestic and international delivery markets, and the balance between front-end and back-end to achieve the fundamental goal of ensuring smooth flow, safety and stability.
First, we must strictly abide by the safety bottom line and always tighten the string of safe production. All enterprises should strictly implement the main responsibility, strengthen the management of production safety, and comprehensively carry out centralized rectification of potential safety hazards in view of all kinds of safety risks that may exist in the peak season. Postal management departments at all levels should fulfill their safety supervision responsibilities, supervise enterprises to strictly implement the "three systems" for delivery safety, order enterprises with signs and potential risks to make rectification in time, and resolutely investigate and deal with enterprises that refuse to implement and have safety accidents.
Second, we must work together to ensure smooth operation in the peak season. We should continue to adhere to the core mechanism of "peak-shifting delivery and balanced promotion", establish a timely reporting system, further strengthen the coordination and cooperation of various market players, and create an overall and orderly "double 11".
Third, we must convey care and protect legitimate rights and interests according to law. It is necessary to know the temperature, protect the rights and interests, reduce the burden, and effectively protect the health and safety of couriers.
Fourth, we should strengthen packaging management and promote the "9218" project. All e-commerce platforms and express delivery companies should strengthen control, adhere to standardization, recycling, reduction and harmlessness, use express packaging that meets standards, and encourage e-commerce express delivery.
Fifth, we must consolidate the achievements of rectification and safeguard the people’s postal rights and interests. All enterprises should further strengthen the deployment and scheduling of the whole network, implement unified management responsibilities, strengthen the investigation of refusing or restricting the acceptance and delivery of express mail in some areas, further improve the service assessment mechanism and the payment settlement mechanism, and promote e-commerce enterprises to actively take incentive measures so that the people can enjoy the convenience brought by delivery services on an equal footing. Local postal administrations should continue to strengthen supervision, continue to carry out inspection and investigation through on-the-spot inspection and cross-regional cooperation and investigation, urge enterprises to implement the main responsibility of service quality assurance, and earnestly fulfill their service commitments and obligations.