＂Four Focuses＂ in the Government Affairs Service Hall of huixian city, Henan Province, Promoting Efficiency Improvement
"We elderly people can’t use smart phones and scan health codes. The staff in the government service hall patiently explained and helped me, especially a young man, to handle business with me all the time. Thank you so much!" Recently, in the government service hall of huixian city, Henan, Uncle Zhang, who came to handle the medical insurance business, said happily.
The person in charge of the huixian city Municipal Affairs Service Hall said that many elderly people are inconvenient to handle business and have no idea about the process. Therefore, the hall specially provides "one-on-one" service for the elderly, and volunteers follow and guide them throughout the process.
In front of the government affairs service hall in huixian city, all kinds of publicity panels on policies for benefiting the people and medical insurance knowledge came into view. Two volunteers wearing red vests were busy helping the elderly who came to handle affairs and helping the people who handled affairs to show the way. The publicity materials, drinking fountains, reading glasses and other office supplies placed on the volunteer service desk were readily available. The staff at each window patiently and meticulously answered questions and handled them for the working people. Some older people can’t verify their real names on mobile phones and submit materials online. The window staff enthusiastically helped the working people to operate step by step, and they could hear the heartfelt "thank you" from the masses at any time in the service hall.
For a long time, huixian city has deeply grasped the connotation of "handling street office immediately", adhered to the principle of "seeking speed, seeking truth and seeking efficiency", seized the opportunity of digital empowerment, made great efforts to create a new format of "online and offline" integrated service, and built a new model of "lenient, quick, strict and convenient" government service, constantly improving the level of convenience, intelligence and accuracy of government service, so that government service can be made.
Focus on the convenience experience and make every effort to promote "handling nearby"
In view of many people’s complaints that the original government service hall is far away from the urban area, and the traffic is inconvenient, and it is inconvenient to do things, huixian city has invested 160 million yuan to build the county-level government service hall with the largest area and the most advanced facilities in the province in order to give the people a good experience of "getting things done as soon as they go out". The area has been expanded from the original 1,000 square meters to more than 13,000 square meters, with 42 settled units and 120 service windows, which can handle government affairs. At the same time, in order to continuously optimize the work flow and improve the service quality and efficiency, huixian city actively draws lessons from advanced experience, and with the goal of "only entering one door and running once at most", it has set up the consultation windows of "helping the agency", "running across provinces" and "doing one thing at a time", and followed the mode of "comprehensive acceptance at the front desk, classified approval at the background, and comprehensive window delivery". Up to now, there are 4,909 cases of "one thing at a time" in huixian city Government Service Hall.
Focus on online services and optimize the process of "online handling"
Huixian city coordinated the prevention and control of epidemic situation and improved the level of government service, actively practiced the concept of "internet plus", developed and put into use the smart Huixian APP, and established the "huixian city Online Government Service Hall". According to the principle of "being on the top and being online all the time", it was comprehensively summarized and integrated into five sections, namely, inclusive finance, Pension and People’s Livelihood, Huixian E-link, Rural Revitalization and Common City Communication, and 1,851 government service items were handled in the palm of your hand, and the proportion of "not meeting" approval items reached 91%.
Focus on platform construction and accelerate the speed of "social governance"
In order to effectively promote the construction of Ping ‘an Huixian County, and promote the urban governance model and governance system to a new level, huixian city relies on government service data information resources and takes data set neutralization and sharing as a way to eliminate "data islands" and open up "information barriers", and build an emergency response platform integrating data collection, analysis, application, release, monitoring, early warning and scheduling across departments, levels and regions, so as to achieve key points such as safety production and global tourism. At the same time, we insist on taking regional social governance as an important starting point for deepening the construction of peace and shaping the city brand, strengthen the service management of "Party Building+"and "Grid+",and build an innovative platform of "Party Building+Big Data+General Grid" and "Party Building+Distribution Disposal". Through the operation of the "smart brain" in the city, the social governance elements can be collected, updated, processed and solved immediately, and the data can be truly made.
Focus on the construction of work style and improve the effect of "handling immediately"
In view of the outstanding problems in the field of government service, such as "fear, slowness, falsehood, mediocrity and dispersion", huixian city has taken measures to guide window staff to constantly change their work style and improve the efficiency of government service. At the same time, we will fully implement the work system of "good reviews and bad reviews" for government services in Henan Province, and carry out the selection activities of "advanced window" and "advanced individual" every month. By setting a benchmark and demonstrating and leading, the service efficiency and quality of window staff will be continuously improved, and the government service environment in huixian city will be more attitude, speed and temperature. (The picture is authorized by Cheng Xuanqi)
Source: China Daily.
Reporting/feedback